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Shipping policy

Shipping Policy – The Her Gallery

Order Processing

At The Her Gallery, we aim to process and dispatch all orders as quickly as possible.

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

  • Standard Shipping: 5–10 business days
  • Remote Areas: Delivery may take additional time depending on your location.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Any available free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available), allowing you to monitor your package's delivery status.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

The Her Gallery is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

While we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control.

If your package is significantly delayed or appears to be lost, please contact us, and we will assist you in working with the shipping carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your claim quickly, we strongly recommend recording a short unboxing video while opening your package. This video will help verify any damage that may have occurred during shipping.

International Shipping

If international shipping is available, customers are responsible for any applicable customs duties, import taxes, or additional fees charged by their country's customs authorities.

These charges are not included in the product price or shipping cost unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Her Gallery
Email: thehergallery3@gmail.com