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Refund policy

Return & Refund Policy – The Her Gallery

30-Day Return Policy

At The Her Gallery, we want you to love your purchase. If you are not completely satisfied with your order, you may request a return within 30 days from the date you receive your item.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as received.
  • It must be unworn, unused, with all original tags attached, and in its original packaging.
  • You must provide the receipt or proof of purchase.

Important:
To help us resolve any delivery-related issues quickly, we strongly recommend recording a short unboxing video while opening your parcel. If your item arrives broken, damaged, or defective, this video will help us verify the issue and process your claim as quickly as possible.

How to Initiate a Return

To request a return, please contact us at:

Email: thehergallery3@gmail.com

Once your return request is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.

Return Address:
The return address will be shared after your return request has been approved.

Please Note:
Returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order immediately upon delivery. If you notice any of the following issues, contact us as soon as possible:

  • The item is damaged or defective.
  • You received the wrong item.
  • Your order arrived with missing or incorrect products.

Our team will review the issue promptly and work to provide a fair and satisfactory resolution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved:

  • Your refund will be issued to your original payment method within 10 business days.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If more than 15 business days have passed since your refund was approved and you still have not received your payment, please contact us at:

Email: thehergallery3@gmail.com